Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or make a booking
• Contact us for customer support
• Subscribe to our newsletter
• Participate in surveys or promotions
• Use our website or mobile applications

The types of information we may collect include:

• Personal identifiers (name, email address, phone number)
• Contact information (address, postal code)
• Payment information (credit card details, billing address)
• Travel preferences and special requirements
• Communication records and feedback

How We Use Your Information

We use the information we collect to:

• Process your bookings and provide travel services
• Communicate with you about your trips and our services
• Send you marketing communications (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes
• Protect against fraud and unauthorized activities

Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us provide our services (hotels, airlines, tour operators)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, disclosure, or use
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and staff training
• Data backup and recovery procedures

Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and customer experience

Generally, we retain customer information for 7 years after the last interaction, unless a longer retention period is required by law.

International Transfers

Your information may be transferred to and processed in countries outside Australia, including:

• Countries where our service providers operate
• Destinations you book travel to
• Countries with adequate data protection laws

We ensure appropriate safeguards are in place to protect your information during international transfers.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

The updated policy will be effective from the date it is posted on our website.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

Last updated: January 1, 2025

Effective date: January 1, 2025